Terms of Service

Effective Date: 03.06.25

Welcome to LUNA SPRINGER (the “Website”), operated by Luna Springer (“we,” “us,” or “our”). By using this Website, you agree to the following terms and conditions. Please read them carefully. If you do not agree, please do not use our Website.

1. Use of the Website

You may only use this Website for lawful purposes. You agree not to:

  • Violate any UK or international law.

  • Attempt to hack, damage, or disrupt our site or services.

  • Use our content or branding without written permission.

2. Products and Services

We offer:

  • Physical items including clothing and wall art

  • Digital items such as downloadable artwork

  • Entertainment content (e.g. music and video) to be added in the future

We reserve the right to update, add, or remove products at any time.

3. Payments

We accept payments through:

  • PayPal

  • Visa

  • Mastercard

  • Klarna

  • Afterpay

  • American Express

All transactions are processed securely. We do not store your full payment details.

4. Shipping and Delivery

Delivery times and costs will be provided during checkout. Shipping providers and estimated delivery times may vary based on location and product type.
We aim to dispatch items promptly, but delays may occur. In the rare event your item is significantly delayed, you may be eligible for an extension of your return window (see Refunds).

5. Refunds and Returns

Physical Items

  • You can cancel or return an item for a full refund within 30 days of purchase.

  • If dispatch occurs after 14 days, you will receive an extra 14 days to return the item (44 days total).

  • Items must be returned before a refund is issued.

  • For UK mainland customers, returns are free.

  • For customers outside mainland UK, return shipping must be paid by the customer.

  • Returned items must be in original, unused condition, with tags and packaging where applicable.

Digital Items

  • Refunds for digital downloads will only be issued if:

    • The item was not received, or

    • The file is defective or fails to function as intended.

  • We do not offer refunds for digital purchases once the item is successfully downloaded unless there is a technical issue.

6. Digital Download Licensing

When you purchase a digital download from LUNA SPRINGER:

  • You are granted a non-exclusive, non-transferable licence for personal use only.

  • You may not resell, redistribute, or modify the content for commercial use.

  • Ownership remains with LUNA SPRINGER.

Commercial licensing options may be made available separately.

7. Intellectual Property

All content on this Website — including designs, artwork, logos, videos, and music — is the intellectual property of LUNA SPRINGER or its content creators and is protected by UK copyright law.
You may not copy, reuse, or distribute our content without express written permission.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their content, privacy policies, or terms.

9. Limitation of Liability

We make every effort to ensure the Website is accurate and secure. However, we are not liable for:

  • Losses from using or being unable to use the Website.

  • Technical faults or errors.

  • Products damaged due to misuse or customer negligence.

10. Changes to Terms

We may update these Terms at any time. The latest version will always be available on this page, with the effective date noted at the top.

11. Contact Us

For questions or support, please contact: info@lunaspringer.co.uk