Privacy Policy

Effective Date: 03.06.25

This Privacy Policy describes how LUNA SPRINGER ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Who We Are

We are LUNA SPRINGER, an independent online shop offering clothing, digital art, wall art, and entertainment content.

2. What Information We Collect

We may collect the following personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Payment details (processed securely via third parties)

  • Purchase history

We also automatically collect:

  • IP address

  • Browser type/device information

  • Website usage data via cookies

3. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver your products

  • Provide customer support

  • Send order updates or respond to inquiries

  • Improve our website and user experience

  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your data.
We may share your data only with:

  • Payment processors (e.g. PayPal, Visa, Klarna)

  • Shipping carriers

  • Website hosting and analytics providers

  • Law enforcement if required by law

All third parties are required to keep your information secure and confidential.

5. Cookies & Tracking

We use cookies to:

  • Enable core website functions (e.g. cart, checkout)

  • Analyze website traffic

  • Remember user preferences

You can manage or disable cookies in your browser settings.

6. Your Rights (UK GDPR)

You have the right to:

  • Access a copy of your personal data

  • Correct any inaccurate data

  • Request deletion of your data

  • Object to or restrict certain uses

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at: privacy@lunaspringer.co.uk

7. How We Protect Your Data

We take data security seriously and use:

  • SSL encryption (HTTPS)

  • Secure checkout and payment gateways

  • Access controls and account restrictions

8. Data Retention

We keep your data only as long as necessary:

  • To fulfill orders or resolve issues

  • To meet tax or legal obligations

  • To improve your customer experience

9. Third-Party Services

We use third-party providers who process your information securely:

  • PayPal, Visa, Mastercard, Klarna, Afterpay, American Express

  • Shipping providers (e.g., Royal Mail, courier services)

  • Hosting or analytics platforms (e.g., Google Analytics, if used)

These services may store data outside the UK or EEA, but we ensure they meet appropriate data protection standards.

10. Contact Us

Questions about this policy or your data rights? Contact privacy@lunaspringer.co.uk