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When customers order products from outside the UK, they may be subject to import fees such as customs duties, VAT, or handling charges. These fees are imposed by the destination country’s government and are the responsibility of the customer.
Customers should check their country's import regulations to ensure they are prepared for any additional fees that may apply.
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If you wish to return an item within 30 days of purchase, you can do so by filling out our contact form or by emailing support@lunaspringer.co.uk
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If your order was delivered in the UK we offer free return shipping on all orders.
SHIPPING
Welcome to the LUNA SPRINGER shipping information page. We aim to provide a seamless shipping experience for our customers, whether you are located in the UK or internationally.
Local UK Shipping: We use Royal Mail Tracked 24 to get your item to you as quickly as we can.
International Shipping: International shipping will be coming soon to European countries first, and then other countries outside of the EU will be added later. Watch our Updates page for more information when it becomes available.
Shipping Fees: The shipping fees for both local and international orders are calculated during the checkout process. Eligible items may qualify for free shipping promotions, which will also be displayed at checkout.
Direct Shipments vs. Supplier Shipments: Certain items are shipped directly from LUNA SPRINGER, ensuring faster delivery. Other products may be dispatched from our supplier's location. In both cases, tracking information will be provided to help you monitor your order's journey.
For more on how we pack your orders, please click here